Listen before responding
Give the other person time to finish, then summarize what you heard in your own words. Ask for clarification instead of assuming you understood.
Better conversations begin with attention and respect.
Communication Skills
Communication is more than choosing the right words. Tone, timing, listening, and a willingness to understand another perspective all shape whether a conversation moves forward.
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Speak clearly and specifically
Describe the situation and its impact without labeling the other person. Use concrete examples and state what you need or hope to change.
Know when to pause
If emotions are rising, agree to return to the conversation at a specific time. A pause can help both people respond more thoughtfully.
Put learning into action: Choose one practical idea from this page, try it this week, and reflect on what you learned.